If You Receive Messages Asking For Personal Information
Spam comes in a variety of forms, including fraudulent messages. This mass-messaging is called 'spoofing' or 'password phishing.'
Such fraudulent practices involve messages that appear to be from a legitimate source, or the creation of an official-looking webpage that asks you to provide your username and password or other personal information. Such messages or pages could ask for your Social Security number, bank account number, PIN number, credit card number, mother's maiden name, or birthday.
Spammers often ask for this information in an attempt to steal your email address, your money, your credit, or your identity.
You should always be wary of any message that asks for your personal information, or messages that refer you to a webpage asking for personal information. If you receive this type of message, especially from a source claiming to be Group Texting, please do not provide the information requested.
Important: Group Texting doesn't send unsolicited mass messages asking for passwords or personal information. If you think your Group Texting account has been compromised or taken over, please contact support here so we can help resolve the issue as quickly as possible.
Receiving Someone Else's Messages
It's possible that you might receive messages directed to someone else, especially if you have a similar keyword (example: your keyword might be 'Pet', and another person might have 'Pets'). Unfortunately, there is no way to prevent this. You can simply respond to the text and notify the sender of the error, or delete the message.
Someone Is Sending Messages Using My Username
Your account has been compromised, and you should take immediate action. For more information, click here.