Messages I Sent Aren't Arriving At Their Destination

Delivery issues with GroupTexting.com are extremely rare.

If a contact is not receiving your group messages, please take the following troubleshooting steps:

1)Check to ensure the contact is in your account: Use the Search field on the Browse Contacts page

2) Ensure that your contact is in the group(s) you sent to: You can view the groups to which you sent via the Scheduled and Sent Message page of your account. To view the group settings of a contact, locate the contact in your Contact's List (Browse Contacts Page). You can then click on the contact's phone number to pull of the contact details. Ensure that the correct groups are checked for the contact.

3)Ensure that your contact is not opted out: if your contact has a strike through its details, the contact is opted out. They must text your Keyword to 760-670-3130 to be opted back in

4)If none of the above steps helps to locate the issue, please have the contact text HELP to 760-670-3130. This will resolve 99.9% of any issue with the user's phone affecting message delivery.

Important: GroupTexting does not guarantee delivery or timely delivery. GroupTexting is an online application that stores your contacts, organizes your contacts in groups, sends and receives SMS, and uses keywords on our shared long codes. However, we do not deliver your messages to the handsets. We only deliver your messages to the mobile telephone carriers. You are paying us for the use of our application and sending messages through our gateway to the carrier’s gateway. You are not paying us for the delivery of messages, because we do not own nor operate the carrier’s gateway.